Universal Banker

Description
ANB Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference. 



ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities.  ANB is committed to rewarding our team members who strengthen our company and culture.  ANB offers competitive compensation and a comprehensive benefits package for this position.



Hiring Pay Range: $17.50 - $20.00 per hour
This position may be eligible to receive an additional $1.00 per hour if approved for the Spanish Communication Assistant Program. 


Health & Wellness Benefits (Subject to Eligibility Requirements) 

Minimum 4 Weeks of Paid Time Off (PTO)
11 Paid Holidays
Medical, Dental, and Vision Insurance 
Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts 
Company provided Life, AD&D, and Disability Insurance with supplementation options 
401(k) plan with discretionary company match and profit sharing 
Discretionary annual bonus and employee referral incentives
Employee Assistance Program (EAP) 
Tuition Reimbursement Program 
Spanish Communication Assistant Program Incentive
Employee banking products 


Summary 

Responsible for demonstrating excellent customer service in accordance with Sturm Financial Group’s Mission, Vision, Values.  Opens accounts, handles cash transactions, sells/cross-sells bank products and services, and resolves complex customer service issues.  Accountable for sales and service activities for assigned branch locations.  Proactively seeks new customers through marketing and prospecting.  Refers customers to other areas of the company as appropriate.


Essential Duties and Responsibilities 

Processes paying/receiving transactions and maintains accurate records of all transactions.
Cashes checks within assigned limits and stated guidelines.
Responsible for daily cash settlements of cash and proof transactions.
Opens checking, savings, money market and certificates of deposit accounts.  Orders check and ATM/Debit cards and provides starter checks for new accounts.
Understands and effectively applies selling techniques to open, develop, and close sales; creates product interest; actively cross-sells products/services; actively pursues potential customers.
Identifies customer’s financial needs through in-person efforts, cold calls, referrals, and marketing, while providing strong product knowledge and quality service excellence.
Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
Actively profiles customers to understand their complete financial services needs and recommends products and services based on those needs.
Identify cross-sell and referral opportunities to broaden customer banking relationships. 
Responds to customer needs and priorities; establishes effective working relationships with customers; identifies and takes appropriate action on customer needs.
Delivers the quality of service as defined by department standards.
Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
Other duties may be assigned.


Preferred Education and/or Experience

6+ months prior bank experience performing teller or personal banker duties; or 1 year cash handling or customer service experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Work Schedule: Monday - Friday, 8:00am – 5:00pm 



Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disability / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law. 

ANB Bank complies with the Equal Pay for Equal Work Act.  ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank.  If ANB Bank for any reason comes into possession of Applicant’s wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.