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County Government phased reopening begins May 4

New remote and in-person services, 61 online services and public access to some facilities increase services delivery choices.

COVID-19 UpdateThousands of citizens and businesses seeking services from Douglas County over the past seven weeks discovered the depth and breadth of what could be achieved without ever leaving their homes, businesses or job sites.

“Leveraging the combination of the County’s and our customers’ investment in technology, as well as the devotion of our employees, resulted in time saved, efficiencies realized and made it possible to quickly transition to online and other remote services delivery,” said Commissioner Roger Partridge, Board Chair.

Recognizing there are those who prefer a face-to-face transaction and some services that do require a visit to County facilities, the County’s Human Services Building and Philip S. Miller County Administration Building will open to more public access effective May 4, from 8 a.m. to 5 p.m., Monday – Friday.

“With ongoing public safety among our top priorities, we will open and appropriately staff these facilities to provide another layer of access to needed County services,” said Partridge.

Additionally beginning Monday, May 4, paperwork drop boxes will be available at the County’s Lone Tree, Highlands Ranch, and Castle Rock motor vehicle offices. The drop boxes will serve Motor Vehicle and Recording Division customers, the Veteran’s Affairs Office and the Assessor’s Office (including remote appeals).

In-person appointments will be made available for critical services in the Clerk and Recorder’s Office beginning May 11. Appointments will be scheduled when a transaction cannot be completed online, by phone, MVExpress kiosk, or by paperwork drop box. In-person appointments for Driver License and Passports will begin in the coming weeks as full staff resumes work on-site and as other services are restored over time.

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